---
title: Understanding why a 3D Secure transaction has failed
description: "Please Note: Under the 'Transaction' tab in the dashboard, you can view the specific reason a transaction has failed. **Locate the failed transaction and then scroll down read the PSP Data section.** | **Response:** 800.100.152   800.100.170   800.100.155   | 3DS authentication…"
url: "https://memberhub.trustmytravel.com/knowledgehub/3dsecure-failed/"
updated: "2024-12-18"
category: Fraud Tools including 3D Secure
---

# Understanding why a 3D Secure transaction has failed

Please Note: Under the 'Transaction' tab in the dashboard, you can view the specific reason a transaction has failed.

**Locate the failed transaction and then scroll down read the PSP Data section.**

| **Response:** 800.100.152   800.100.170   800.100.155   | 3DS authentication has been declined by the bank for do not honour, transaction not permitted or similar.  |
| --- | --- |
| Cardholder Actions | **Cardholder Action 1:**   Check you have input all your details correctly.       **Cardholder Action 2:**   Contact your issuing bank.   |

| **Response:** 100.390.112  | Technical error in the 3DS authentication system and could not be completed; possible reasons for this could be issuer is rejecting 3D transaction and is requesting transaction be attempted without 3DS or cardholder ran out of time to authorize.   |
| --- | --- |
| Cardholder Actions | **Cardholder Action 1:**   Make sure you have your mobile phone to hand to receive the OTP (One time passcode) that you need to authorise the transaction within 15 minutes.       **Cardholder Action 2:**   Check you have input all your details correctly.       **Cardholder Action 3:**   Contact your issuing bank.   |

| **Response:** 300.100.100   100.380.501   100.380.401   800.100.153   | Customer has failed 3DS verification.   |
| --- | --- |
| Cardholder Actions | **Cardholder Action 1:** Check you have input all your details correctly. **Cardholder Action 2:** Contact issuing bank. |

| **Response:** 100.390.112  | Technical error in the 3DS authentication system and could not be completed; possible reasons for this could be issuer is rejecting 3D transaction and is requesting transaction be attempted without 3DS or cardholder ran out of time to authorize.   |
| --- | --- |
| Cardholder Actions | **Cardholder Action 1:**   Make sure you have your mobile phone to hand to receive the OTP (One time passcode) that you need to authorise the transaction within 15 minutes.       **Cardholder Action 2:**   Check you have input all your details correctly.       **Cardholder Action 3:**   Contact your issuing bank.   |

| **Response:** 300.100.100   100.380.501   100.380.401   800.100.153   | Customer has failed 3DS verification.   |
| --- | --- |
| Cardholder Actions | **Cardholder Action 1:**   Make sure you have your mobile phone to hand to receive the OTP (One time passcode) that you need to authorise the transaction within 15 minutes.      **Cardholder Action 2:**   Check you have input all your details correctly.       **Cardholder Action 3:**   Contact your issuing bank. |

| **Response:** 100.390.118   800.100.158   | Card issuer has returned suspected fraud. Please contact your bank if transaction is genuine. Do not reattempt. |
| --- | --- |
| Cardholder Actions | **Cardholder Action 1:**   Check you have input all your details correctly.       **Cardholder Action 2:**   Contact your issuing bank.   |

| **Response:**   900.100.300 | Please ensure you complete authentication within 15 minutes   |
| --- | --- |
| Cardholder Actions   | **Cardholder Action 1:**   Make sure you have your mobile phone to hand to receive the OTP (One time passcode) that you need to authorise the transaction within 15 minutes.       **Cardholder Action 2:**   Check you have input all your details correctly.   |

  [Frequently Asked Questions >](https://memberhub.trustmytravel.com/knowledgehub/3d-secure-faqs/)