---
title: Refund FAQs
description: "**In order to process a refund, do I have to submit any supporting documentation?** No, you will not need to submit any supporting documentation in order to process a refund. You simply locate the transaction in the Infinity dashboard, and…"
url: "https://memberhub.trustmytravel.com/knowledgehub/refund-faqs/"
updated: "2024-09-24"
category: Frequently Asked Questions
---

# Refund FAQs

**In order to process a refund, do I have to submit any supporting documentation?**

No, you will not need to submit any supporting documentation in order to process a refund. You simply locate the transaction in the Infinity dashboard, and apply the refund using the 'Refund' button.

**The cardholder has requested their refund be sent to a different card than the card originally used to make payment. Is this possible?**

Funds should only ever be returned to the same account used to process the original transaction. Please note that a refund will be successful if, for example, the payment card has been updated for as long as the associated bank account remains open. If a cardholder claims that their bank account has closed down entirely, please email us at [supportteam@trustmytravel.com](mailto:supportteam@trustmytravel.com) and we can assist you with this.