---
title: Transaction Decline FAQs
description: "**Can I be alerted when a client’s transaction has been declined? ** If you select YES against Receive email on transaction failure and you have a valid email address in the BCC Email field you will receive an email when a…"
url: "https://memberhub.trustmytravel.com/knowledgehub/transaction-decline-faqs/"
updated: "2024-12-18"
category: Frequently Asked Questions
---

# Transaction Decline FAQs

**Can I be alerted when a client’s transaction has been declined? **

If you select YES against Receive email on transaction failure and you have a valid email address in the BCC Email field you will receive an email when a transaction is declined 

![](https://trustmytravel.com/wp-content/uploads/2023/04/image-1024x509.png)

Please [contact us](https://www.trustmytravel.com/contact-us) if you need assistance with setting this up 

**What do I do when a transaction is declined** **?**

Please refer to this page for more information to help the cardholder get a successful transaction 

> [What to do when a Transaction is declined](https://memberhub.trustmytravel.com/knowledgehub/transaction-declined/)

[“What to do when a Transaction is declined” — Package Travel Protection](https://memberhub.trustmytravel.com/knowledgehub/transaction-declined/embed/#?secret=kppSU5V7ar#?secret=dKf9CG41Pr)

> [Understanding why a 3D Secure transaction has failed](https://memberhub.trustmytravel.com/knowledgehub/3dsecure-failed/)

[“Understanding why a 3D Secure transaction has failed” — Package Travel Protection](https://memberhub.trustmytravel.com/knowledgehub/3dsecure-failed/embed/#?secret=KiFTFO3ihc#?secret=M1vdHzPb1h)