Supplier Allocation FAQs

How can I allocate funds to a Supplier/ Affiliate/ Agent/ Supplier/ Channel?

You can find instructions on allocating funds between existing Channels here:

https://memberhub.trustmytravel.com/knowledgehub/allocate-funds/

How do I set up ONE new Supplier/ Affiliate/ Agent Channel? 

• • Option 1 – Contact the Commercial Team by using our website form.

• • Option 2 – Complete this form Add a new supplier and select the option “Provide Supplier Details for the first time” 

How do I set up MULTIPLE new Affiliate/ Agent/ Supplier/ Channels?

Option 1:

Contact the Commercial Team by using our website form.

Option 2:

Step 1 – Complete the Spreadsheet template

Step 2 – Email your CSV file to your Account Manager

Step 3 – The team will upload the file to the Infinity Platform on your behalf.

How can I provide new or amended details for my supplier / affiliate?

Complete this form Update an existing supplier’s details and select the option “Update Existing Supplier Details”

Help to complete the multiple supplier spreadsheet template:

Fields in Red are mandatory 

Fields in Green are optional 

Fields in Black will be completed by Trust My Group 

Column	Type of Information	Help to complete this column	Mandatory
A	Beneficiary ID	Please leave this blank.	NO – Will be completed by Trust My Group
B	Beneficiary name	The name on the supplier’s bank account where they wish to receive funds. Bank Account name must match Company Name unless Sole Trader	YES
C	Beneficiary Bank account number	The number of the bank account where the supplier wishes to receive funds. Please ensure there are no spaces or dashes.  This may be the IBAN number.	YES
D	Beneficiary Bank country	Using the country code tab, find the 2-letter code for the Country the suppliers bank is based in	YES
E	Beneficiary Currency	Using the currency code tab, find the 3-letter code for the currency the supplier wishes to receive payment in.	YES
F	Intermediary bank name	Name of supplier’s correspondent bank.	NO – only If applicable
G	Intermediary SWIFT code	SWIFT CODE of supplier’s correspondent bank.	NO – only If applicable
H	Name of the beneficiary bank	Supplier’s Bank Name e.g., Barclays, Bank of America, Santander	YES
I	Beneficiary bank address line 1.	Supplier’s Bank address – number and street	YES
J	Beneficiary bank address line 2.	Supplier Bank Address – town or village	NO – only If applicable
K	Beneficiary’s Bank city	Supplier’s Bank address e.g., London, New York	YES
L	Beneficiary’s Bank postal code.	Supplier Bank Address – Postcode or ZIP Code	NO – only If applicable
M	Beneficiary’s Bank Province	Supplier Bank Address – Only required if country is US or Canada.	NO – only If applicable
N	Swift BIC address	For the Suppliers Bank.	YES
O	Internal Message to Cambridge.	Please leave this blank	Please leave this blank
P	Beneficiary’s address line 1	Supplier Address – number and street	YES
Q	Beneficiary’s address line 2	Supplier Address – town or village	NO – only If applicable
R	Beneficiary’s City	Supplier Address e.g., London, New York	YES
S	Beneficiary’s Postal Code/ Zip Code	Supplier Address – Postcode or ZIP Code	NO – only If applicable
T	Beneficiaries phone number.	Please leave this blank	Please leave this blank
U	Beneficiary confirmation email	Email address you wish to receive payment confirmation	YES
V	Reference for the beneficiary.	Please leave this blank	Please leave this blank
W	Beneficiary’s country of residence	Using the country code tab find the 2-letter code for the country of the supplier’s address	YES
X	Beneficiary’s Province.	Supplier Address – Only required if country is US or Canada.	NO – only If applicable
Y	Routing code for the beneficiary’s bank	Supplier’s Bank Routing or Sort Code with no dashes or spaces	NO – only If applicable
Z	Payment Method	Please leave this blank	NO – Will be completed by Trust My Group
AA	Beneficiary classification	Please leave this blank	NO – Will be completed by Trust My Group
AB	Purpose of payment	Please leave this blank	NO – Will be completed by Trust My Group
AC	Supplier Name	Company name of the supplier	YES
AD	Supplier Website URL	URL link for the Supplier’s company website	YES
AE	Supplier Business Category	Use the 2-letter supplier category code tab to classify the main type of business your supplier is operating (only one code can be supplied so pick their primary business)	YES
AF	Supplier Base Country	Using the country code tab find the 2-letter code for the country of the supplier’s address	YES
AG	Supplier Legal Name	As per the supplier’s company registration or formation document	YES
AH	Supplier Company Registration Number	Usually located on their website or invoice or supplier’s company registration or formation document	YES
AI	When does your Supplier require their payments sending to their preapproved bank details.	Please enter only 1 of the following:  Bi-Weekly  Weekly  Monthly	YES
AJ	Supplier Account Type (when funds are to be released to the supplier)	Please enter only 1 of the following:  Protected Processing   Trust    Trust – X   Please Note:  Protected Processing is only allowed if your processing channel is protected processing, and funds will be instantly released to your supplier  Trust Funds will be released after date of departure  Trust – X Funds will be released X days prior to date of departure.	YES
AK	Trust – X Days	If you have selected Trust – X please enter the number of days before departure date that you wish the supplier funds to be released	NO – only If applicable