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  • Trust My Travel fees and terminology

Trust My Travel fees and terminology

1 min read

FeeDescription
Implementation FeeA one-time fee to connect to the Trust My Travel Platform
Card Processing Charge% Charge for processing a payment from your traveller.
Card Protection Charge %% Charge for protecting a payment from your traveller.
Per Transaction FeeLevied against all card transactions that run through our gateway including refunds and failed transactions.
Bank Transfer Charge% Charged per customer payment via bank transfer directly to a local bank account with Trust My Travel.
Protection SchemeProtected Processing (funds released based on transaction date) or Trust (funds released based on end travel date).
Release SchedulesWeekly or Monthly.
Payout FeeCharged per payout to your business bank account for settlement of all processing done through Trust My Travel.
Rolling ReserveA percentage deduction per transaction held by the bank as protection against fraud, chargebacks and refunds. Amount reserved in Month 1 released in Month 7 on a rolling basis.
Affiliate & Supplier AllocationsCan process and automatically split commission at point of sale or after sale for external affiliate & agent sales. This feature is available when integrating via our API or can be done manually on a transaction basis.
Fraud Protection Tool (Monthly)Screening of payments against known hit lists, high-risk locations and known fraud databases.
Use of the Infinity PlatformUse of the inbuilt Dashboard and API technology.
API IntegrationFull API Integration with integration assistance. This may already be completed if you are using a Trust My Travel partnered booking system.
Chargeback FeePer open Chargeback dispute (when a cardholder queries a transaction with their card issuer).
Alternative Payment Methods (APM)One transparent blended pricing structure as a % for payments processed using one of our support APM’s.
Multi-Currency Pricing Commission (MCP)% Commission offered when your customers pay in a foreign currency to your channel’s base currency.

Release SchedulesHow to export / download a Statement

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