MANUAL BOOKING AND PAYMENT LINK FAQS
I would like to charge an initial deposit payment plus additional payments to complete the balance. How do I set up a payment to be paid in instalments?
To create a deposit payment you will need to create a new booking for the total of the deposit and generate a payment request as normal. Once the cardholder has paid the deposit, you will need to go into that booking, and manually increase the total of the booking to include the next new amount. Generate the payment request and repeat until the full total is paid.
The traveller did not make payment by the link due date. Do I need to create a new link?
Yes, you will need to go to the Booking and generate a new payment request link.
How long are payment links valid for?
Payment links are valid until the day after the date of travel.
I’ve manually created a booking; how do I now request payment?
There are only 2 ways to send a payment link to your client:
1) Click the green ‘Email’ button. This emails the payment link directly to the traveller’s email address.
2) Click the orange ‘Copy URL’ button. You will then need to compose an email to the traveller, pasting the URL into the email yourself.
What does the blue preview button do on a payment request?
This allows you to the view the payment request before you send it to the traveller
Can I change the address on a payment request?
Yes.
Can I change the Due Date on a payment request?
Yes.
Can I change the Terms & Conditions on a payment request?
Yes.
I wish to amend details on the Payment Request.
This can be done by going to the booking on the Dashboard and amending the Payment Request
Which details need to be declared within the Booking description?
You are required to provide a brief summary of the booking within the description field.
Why is the green payment button not working for the traveller?
Please ensure you allow pop-ups from Trust My Travel (https://dashboard.trustmytravel.com)
How do I make a manual booking?
How do I edit a manual booking / What fields can I edit on a manual booking?