| Main Contact | The person who will be responsible for the day to day running of the account and respond to any enquiries we may have. |
| Main Contact Job Role | Position held in the company |
| Company Name | Please complete with the name of your company. |
| Legal Company name | Company name as per your Incorporation documents |
| Company Registration Number | Registration number of your company as per your Incorporation documents |
| Company VAT Number | If you are based in the UK, this is number that you must state on your invoices |
| Entity Type | Choose from the dropdown menu: Private or Limited Co – a closely held company that does not have its shares listed on any stock exchange and cannot be openly traded. Sole Trader – you run your own business as an individual and work for yourself Public Company – a company with public ownership and has shares that trade on a public market. |
| Date of Formation | As per your company registration document, the date your company was formed. DD-MMM-YYYY. E.g 31-OCT-2010 |
| Approx Number of Employees | Including yourself please state the number of employees. Examples – administration, park rangers, tour guides, hosts |
| Incorporation Document | Upload a clear image of your incorporation document here making sure all edges are visible. |
| Business Address | The registered address of your business. |
| Utility Bill | This must be dated within the last 3 months and show your business name and address. If you are in a serviced building, then a rental invoice will be sufficient. Examples of utility bills accepted are Water, Gas, Electric, Internet. |
| Office Phone | The best number for us to contact you between 9am – 5pm UK time. |
| Website | Your company website – we will be checking that this is a valid website and that you clearly display a Privacy Policy, and client Terms and Conditions in the event of cancellation and refunds. |
| Link to TripAdvisor (or similar) page | URL to your Trip Advisor reviews of your business from customers. If you do not have a review site on TripAdvisor, we would accept Facebook or Instagram for example. |
| Type of Travel Business | Type of Travel Business Please select the type of business from the dropdown menu – Tours & Activities Provider e.g., Bike hire, day trips, hiking, restaurants – Accommodation Provider e.g., Hotels, campsites – Ground Transportation Provider e.g., chauffeur transfers, bus companies – Cruise Provider e.g., Cruise ships like P&O, Ambassador or RCCL – Other – none of the listed – Agent – Non-ATOL – Agent – ATOL (EU Applicable Only) – DMC e.g., Tour Operator, Travel Agent |
| Business model | Please briefly describe your business within 500 words, the market in which you operate and products you sell. Anything you think is useful. Example: Travel Agent selling to the UK and EU Market with a focus on short-haul holidays in Europe. |
| Travel Seasonality | Please select the relevant answer from the dropdown menu – Northern Hemisphere Summer or Southern Hemisphere Winter – Northern Hemisphere Winter or Southern Hemisphere Summer – Year Round |
| What is your average travel Lead-In time | Please select the time frame relevant from the dropdown menu. This is the time frame between a client booking a tour or activity, and then attending said tour or activity |
| Reservation System or Tech platform | If you integrate with a reservation system, please name them here. For example, Rezdy, Rezgo, Bokun, Zaui & Resmark |
| Base currency | The currency your account will be set up in AND the currency you will be paid out in. |
| Actual Overall Annual Turnover (GBP) | The money your business generates (income) through its sale of any products or services offered. This is all monies coming into the business, including cash payments and bank transfers etc |
| Projected Annual turnover/TTV Next 12 months (GBP) | The projected amount of net sales your business will generate in the next 12 months after deductions. |
| Card processing turnover (GBP) | From your Annual turnover figure above, how much of this is taken via credit/debit cards? |
| Number of Card Transactions per annum | Total number of card transactions per year / 12 month period. |
| Average Transactional Value (GBP) | Average transaction value multiplied by number of transactions per year should add up to your total turnover per year. |
| EBIDTA (GBP) | Your company’s earnings before interest, taxes, depreciation, and amortisation. |
| Total Debt (GBP) | How much money do you owe? |
| Monthly Interest Expenses (GBP) | The amount of interest that you pay each month on the debt that you owe. |
| Total Expenses (GBP) | This is the total expenses per year / 12 month period |
| Total Current Assets (GBP) | Cash and other assets that are expected to be converted to cash within the next year. |
| Total Non-Current Assets (GBP) | Your company’s long-term investments that are not easily converted to cash or are not expected to become cash within the next accounting year. |
| Shareholder/Owner Equity (GBP) | The residual value to shareholders after debts and liabilities have been settled. |
| Current Liabilities Total (GBP) | Your company’s debts or obligations that are due to be paid to creditors within the next year. |
| Additional Documentation | This helps us verify whether you are registered to trade in any other sectors. This could be, but not limited to: ATOL, ABTA, SATSA Bonding or Financial Failure Insurance. If you put YES, please upload a copy of your valid certificate(s). |
| Most recent Company accounts (Financial statement) | If your Company is more than 2 years old, supply your most recent Profit & Loss statement. If it is pending with your accountant, we will except the draft. Please also add your last bank statement for the account you wish the funds to be paid too. If your business is under 2 years old, we require your last 3 months bank statements for the business. |
| Do you currently accept payments online | Select Yes or No from the drop-down menu This is where you are currently taking online payments through another payment gateway. If you answer Yes, please upload your last 3 statements from your current online payment gateway provider |
| Your customers – % Split | Please complete the numbers in % of where your customers are based. For example, if 20% of your business is from the UK, 25% from North America and 55% from Africa you would put: Africa 55% Asia 0% Australia & New Zealand 0% Europe 0% North America 25% South America 0% United Kingdom 20% These % must add up to 100% |
| Do you have any other consumer protection (Other than via this application) | This helps us verify whether you are registered to trade in any other sectors. This could be, but not limited to: ATOL, ABTA, SATSA Bonding or Financial Failure Insurance. If you put YES, please upload a copy of your valid certificate(s). |
| Approx % of Sales travelling month by month | This is the % of your sales whereby travel occurs in that specific month. |
| Please describe the payment terms with your customers | For example, agents pay 10% up front and the full balance 30 days before travel, or our customers pay in full up front or the pay in instalments over X months with the final balance due X days before departure. |
| Paying your suppliers | Please tell us the different payment terms that you pay your suppliers. |
| Does your product include the use of travel suppliers | Select Yes or No from the drop-down menu If Yes is selected, please tick the type of suppliers you use |
| Paying your Suppliers | For example, if you pay a supplier immediately after confirming booking, some before travel and some after travel this will be 3 entries below: – Name of Supplier – Company name of your Supplier – Supplier Type – see guide above – Payment before travel? – YES or NO answer – Form of payment to supplier – Bank transfer or Virtual/Credit card – Approximate % of Supplier Turnover – how much of your turnover is spent paying suppliers? |
| Ownership: Above 10% (corporate Ownership) and Directors. | We have a requirement to hold this information for all stakeholders who have the power to make business decisions. We must also ensure that we verify these stakeholders are not in any sanctioned lists globally or are politically exposed. Please list all shareholders (Entities or individuals) – Type – Shareholder Direct (Entity / Company) or Shareholder Direct (Individual / Person) or Director Only (owns no shares) – Full Name of Individual or Entity – as per photo ID if Individual – % Ownership – the % of the company that this individual or other company owns. Please put 0 if the individual is a Director only – Photo Identification Number (Individuals) or Registration Number (Entities) – Photo Identification expiry date – must still be valid. – Date of Birth (Individuals) or Incorporation Date (Entities) – Country of Citizenship or Company Incorporation – Photo Identification Copy – This ID must have a unique reference, show your date of birth and country of citizenship. Required for owners only unless they are the signatory |
| Evidence of Ownership | Document (Memorandum and articles of association) showing shareholding / ownership, also known as a shareholder directory. If your company is owned by another company, we will need Incorporation Certificate and Shareholder Registry for this other company. |
| Ownership Structure Diagram (if applicable) | If your company is a complex ownership and is owned by individuals and companies, we will need a diagram clearly showing us this. |
| Evidence of Director Registry | Please upload document showing all the directors listed above. A company director is chosen by a limited company to manage the daily business activities and finances. |
| Signatory Full Name | As per photographic ID including any middle names. |
| Signatory Country of Nationality | Please select from the dropdown menu |
| Signatory Date of Birth | As per photographic ID / Birth certificate |
| Signatory Passport Number | This number can be found on your passport |
| Signatory Photo ID Expiry | This must still be valid at time of application. |
| Signatory Phone | The best number for us to contact you between 9am – 5pm UK time. |
| Signatory Email | Email address for written correspondence. |
| Signatory Declaration | Tick this box to confirm you are a director of the business submitting this application and duly authorised to make this representation. |
| Notification Email | Please enter the email address you would like to receive notifications from TMT system. |
| Day to Day Contact | Please provide name, job title and email address of whom we should deal with on a day-to-day basis. Ensuring this contact point is completed (even if they are the same person in some cases). This will allow our team to contact the correct person with any queries. |
| Technical Contact | Please provide name, job title and email address of whom we should deal with regards your integration. Ensuring this contact point is completed (even if they are the same person in some cases). This will allow our team to contact the correct person with any queries. |
| Accounts Contact | Please provide name, job title and email address of whom we should deal with regards financial queries. Ensuring this contact point is completed (even if they are the same person in some cases). This will allow our team to contact the correct person with any queries. |
| Name on Bank Account | This must be a business bank account in the name of your business that you wish to receive funds paid in to. Completion of all bank details is required and can be found on your bank statement. |
| IBAN or Account number | IBAN stands for International Bank Account Number. It is an additional number with extra information to help overseas banks identify your account for payments. If you do not have an IBAN please provide your bank account number |
| Name of Bank | For example, Bank of America, Barclays, FNB, Santander |
| Sort code/routing code/Transit number | Numerous digit code used to identify the branch of your bank. |
| SWIFT/BIC Code | BIC= Bank Identifier Code – this can be found on your online banking app or ask at your branch. SWIFT is an acronym for the Society for Worldwide Interbank Financial Telecommunications and may also be referred to as a CIC code |
| Bank Branch Full Address | The address of the branch you are assigned too, usually in your local area. |
| (If applicable) Intermediary Bank details | An intermediary bank assists with international financial transactions. Your bank will advise if this is applicable. Intermediary Bank Details or any additional information we require to ensure pay-outs to your bank are successful e.g., CLABE, CNPJ, Account Type, Tax ID (Corporate), Bank Code |
| Website Terms & Conditions | Please include the URL on your website where this information can be found. This is essential and must be featured on your website before we can proceed with your application. Please ensure that this covers information such as; your refunds, cancellation, no show and force majeure policy etc. It is important that your travellers have access to this information prior to processing a booking with you. |
| Privacy Policy | Please include the URL on your website where this information can be found. This is important and must be featured on your website before we can proceed with your application. Please ensure that your Privacy Policy explains to your clients how you handle and store their personal data. It is important that your travellers have access to this information prior to processing a booking with you. If you are unsure about what your privacy policy should contain, please check websites such as: https://gdpr.eu/privacy-notice/ |
Step by step guide to completing the Trust My Travel application form
12 min read